Terms and Conditions
Effective Date: 1 January 2025

Welcome to ProManage IT Solutions! These terms explain how you can use our services, which include website and app development, digital marketing, and other related services. By using our services or visiting our website, you agree to follow these terms. If you don’t agree with any part of them, please don’t use our services.

This agreement is between you (the “Client”) and ProManage IT Solutions (the “Company”), which is based in Noida, India.

1. Definitions

• Company means ProManage IT Solutions and its employees, agents, and representatives.
• Client means the person or business that is using our services.
• Services include website and app development, digital marketing, hosting, maintenance, social media, and branding strategies.
• Agreement refers to any contract, scope of work (SOW), or invoice that lists the work, deadlines, and payment terms.

2. Scope of Services

• We will list the specific services we’ll provide in the Agreement.
• We can change, improve, or stop any part of the services at our discretion, but we will let you know in advance.

3. Client Obligations

• The Client agrees to:
  • Provide all the necessary materials, feedback, and approvals on time.
  • Make sure all content and resources shared with us are owned or licensed properly.
  • Not use our services for illegal, unethical, or harmful activities (e.g., spreading viruses, breaking intellectual property laws, sharing offensive content).
• If the Client causes delays (e.g., by not providing feedback or necessary resources), it may affect the project timeline and lead to extra charges.

4. Payment Terms

• Payment details will be outlined in the Agreement or invoice. Typical terms are:
  • 50% advance before we start the work.
  • The remaining payment after the work is completed or as per agreed milestones.
• Payments are non-refundable unless specified in Section 6 (Refund Policy).
• If payment is late by more than 15 days, a penalty of 1.5% per month will be added to the outstanding amount.
• We may pause or stop services if payments are not made.

5. Intellectual Property Rights

• The ownership of all work created by us remains with us until we receive full payment.
• After full payment, the intellectual property rights for the final work will be transferred to you.
• We can use completed work in our portfolio or promotional materials unless you ask us not to, in writing.

6. Refund Policy

• Refunds are available only in these situations:
  • If the Client cancels the project before we start, we will refund the advance payment minus administrative fees and non-recoverable expenses.
  • If we fail to deliver what we agreed on due to our fault.
• Refunds will not be given for completed work, ongoing monthly services, or third-party services (like domain registration or hosting).
• Refund requests must be sent to contact@promanageitsolution.com.

7. Confidentiality

• Both sides agree to keep any confidential information safe and not share it with anyone else without written consent.
• This obligation lasts for two years after the agreement ends.

8. Hosting and Maintenance

• Hosting and maintenance services are charged yearly and have their own terms.
• We’re not responsible for downtime caused by third-party providers or factors out of our control.
• You must ask for renewal of hosting services at least 15 days before they expire.

9. Limitation of Liability

• We’re not responsible for:
  • Indirect or unexpected damages.
  • Loss of business, income, or data due to technical failures, misuse, or cyberattacks.
• Our maximum liability will be the total amount you paid for the specific service.

10. Termination of Services

• Either of us can end the agreement with 30 days’ written notice.
• We can end the services immediately if:
  • The Client breaks these terms.
  • The Client is involved in unethical or illegal activities.

11. Dispute Resolution

• If there’s a disagreement, we’ll try to resolve it through mutual discussions.
• If we can’t resolve it, we’ll go to arbitration under the Arbitration and Conciliation Act, 1996, and its updates.
• The arbitration will take place in Noida, Uttar Pradesh, India.
• The agreement will be governed by Indian law, and the courts in Noida will have exclusive jurisdiction.

12. Force Majeure

• We’re not responsible for any delays or failures caused by events beyond our control, like natural disasters, pandemics, government restrictions, or technical issues.

13. Modifications to Terms

• We can change these terms at any time. If there are major changes, we will notify you via email or on our website.

14. Contact Information

If you have any questions about these terms, you can contact us at:
ProManage IT Solutions
Address: A-25, ARV Park, Sector 63, Noida 201301
Email: contact@promanageitsolution.com
Phone: 0120-433-6376
Website: www.promanageitsolution.com

By using ProManage IT Solutions, you agree to follow these terms, helping us maintain a clear and professional relationship.